Terms & Conditions

Please find below a copy of our general Terms & Conditions. Please note these may differ from those provided to you upon booking due to specifics of the works in question.

Definitions: In this document, the following words shall have the following meanings:

• Company means Keystone Cotswold Ltd
• Client means any person who purchases
• Goods and Services from Keystone Cotswold Ltd. Goods / Works mean the articles specified in the Proposal.
• Quotation means a statement of work, a payment option as described in a verbal quotation or estimate, a written quotation or estimate or other similar document describing the Goods and Services to be provided by the Supplier.
• Supplier means Keystone Cotswold Ltd of Unit 11, The Camp, Stroud, GL6 7EW
• Standard Terms and Conditions means the terms and conditions of supply set out in this document and any special terms and conditions agreed in writing by the Supplier.
• Order means the confirmation to proceed with the proposal made by the client either verbally or in writing.

Please read all these terms and conditions: As we cannot accept your order and make a legally enforceable agreement without your consent to these Terms and Conditions, you must read these terms and conditions to make sure you agree to them. If you have and queries regarding these terms and conditions, please contact us on – 07803 493967.

Validity: All quotations are valid for one calendar month from the estimate date, subject to fluctuations in the prices of materials. Prices cannot be guaranteed after this date.

Pricing and Payment:

• The price for the Goods (‘the Price”) shall be the priced as stated on the quotation or estimate provided by Keystone Cotswold Ltd, or such other price as the parties may agree in writing or orally.
• For a ‘supply only’ sale, ie. where items are sold without installation at the Customer’s property, before any works commence a non-refundable deposit of 40% of the total estimate or quotation is to be paid to Keystone Cotswold Ltd. Once the deposit has been paid this will then enable us to schedule an estimated collection or delivery date. On completion of works an invoice will be issued for the remaining 60% of the total estimate or quotation. Payment of the balance shall be made by the customer upon collection from our workshop or before delivery. Until monies have been paid no items will be released.
• For an ‘installation’ sale, i.e., where items are installed or work is carried out at the Customers property, before any works commences a non-refundable deposit of 40% of the total estimate or quotation is to be paid to Keystone Cotswold Ltd. Once the deposit has been paid this will then enable us to schedule fitting dates. Once we have manufactured the joinery items in our workshop, Keystone Cotswold Ltd will send the client an interim invoice for 50% of the total job value, this must be paid before installation takes place. On completion of works an invoice for the remaining 10 % will be issued, payment of the balance invoice must be made by the Customer within 14 days of the date of the invoice. Where Keystone Cotswold Joinery ltd feel they need further reassurances that payments will be made for any reasons they see fit there will be a request to pay interim payment of 60% of the job total value and payment must be cleared before installation takes place.
• Keystone Cotswold Ltd will exercise its statutory right to claim interest and compensation for debt recovery costs under the late payment legislation if we are not paid according to agreed credit terms.
• Deposits are held for a maximum of 12 months after which if the company is unable to start work through no fault of its own the contract is cancelled unless specifically agreed in writing.
• Refunds will be offered solely at the discretion of the Company. Once a refund has been approved by the company then it will be processed within 28 days.
• Any cancellation by the client verbal or in writing after deposit has been taken will incur the full cost of the project by the client.
• Any works that require the contractor (‘s) to stop CIS payments will be reflected within the balance invoice, 20% of labour costs will be deducted within balance invoice only.

Disputes: In the event there is a dispute with the invoice or work carried out, any disputes should be raised in writing within 5 days of invoice date. Should we not receive written notification of a dispute within this time period, payment is due, and any disputes will be initially dealt with internally and interest will accrue as listed above.

Variations and Extras: Any unforeseen work or variations will be agreed before commencement to a fixed quotation where possible, in all other cases a day work rate of £40.00 an hour for carpentry work and £90.00 an hour for joinery work plus materials.

Cancellation: No agreement to proceed or order placed by a client, may be cancelled by the client, except with the seller’s agreement made in writing, and on terms that the client shall indemnify the seller in full against all loss (including loss of profit), costs (including the cost of all labour and materials), damages, charges and expenses incurred by the seller as a result of cancellation.

We can suspend or cancel your order, without affecting our legal rights and remedies, in one or more of the following circumstances: -

• If you fail to pay any interim bill and still fail to pay for 5 days after receiving a written notice demanding payment.
• If you, or anyone you employ, or relation, or agent interfere with or obstruct the work or fail to make the site available for us (without good reason) for the contract period (or any one or more of these).
• If you become bankrupt or go into liquidation or make a composition or arrangement with your creditors (or any one or more of these).

After we use our right to suspend this contract, we can end it if you are still at fault, we will be entitled to all payments under our standard terms and conditions and any costs involved in suspending or ending the contract. We are also entitled to claim for any losses we suffer (including loss of profits) resulting from suspending the contract. However, you can still use your legal rights and remedies under our terms and conditions of trading.

Delivery: Any time or date specified for delivery/works to be carried out is an estimate only and we will not be liable for any loss or damage whatsoever due to failure by us to deliver the goods (or any of them) promptly, nor shall delay or failure to deliver the goods promptly entitle the client to rescind the contract. Furthermore, the client is bound to accept delivery and to pay for the goods in full if delivery shall be tendered at any time within three months of the estimated delivery date.

Change Control

• If either party requests a change to the scope or execution of the services, Keystone Cotswold Ltd shall, within a reasonable time, provide a written estimate to the client of: the likely time required to implement the change; any variations to Keystone Cotswold Ltd charges arising from the change; and any other impact of the change on the terms of the contract.
• If the client wishes Keystone Cotswold Ltd to proceed with a change, Keystone Cotswold Ltd has no obligation to do so unless and until the parties have agreed in writing on the necessary variations to its charges and any other relevant terms of the contract to take account of the change.
• Keystone Cotswold Ltd will request a 50% deposit or add the value of the variation to the remaining payments due for any variations, variation need to be approved in writing.
• Keystone Cotswold Ltd may charge for its time spent in assessing a request for change from the client at its standard daily/hourly fee rates.

Co-Operation: the client will co-operate with us and will provide us with any information reasonably required to carry out the works in a timely fashion.

• The client will be responsible for provision of a 240v electrical supply and reasonable access to water, and toilet facilities at their cost.
• The client will make available reasonable secure storage space for the duration of the works.
• Responsibility for all works carried out and/or materials delivered to site shall be at the client’s risk from delivery.
• Any typographical, clerical or other error or omission in any sales literature, quotation, invoice or other documentation issued by us will be subject to correction without any liability on our part.

Gas and Electrical Equipment / Appliances: owing to insurance restrictions we can not fit, adjust or attend to any electrical or gas equipment.

Decoration: our quotations do not include decoration, unless otherwise stated. All external woodwork, doors and windows should be knotted and primed immediately if this has not been allowed for in our quotation and carried out during the manufacturing process. Doors, windows and all other woodwork should be sealed (painted or varnished) within two weeks of fixing. We would recommend the services of a professional decorator.

We cannot guarantee and will not be held responsible for joinery rotting, warping, twisting or shrinking unless the above is adhered to.

Whilst all due care will be taken, we cannot be held responsible for any cracking or damage that may occur by movement or vibration in the structure during the course of the works.

Whilst all due care will be taken, we cannot be held responsible for dust/dirt that may be caused during the period of our work, nor can we be held responsible for any damage caused to personal items left within our ongoing work area. These should be removed/relocated or covered before arrival on site.

In the case of a defect arising after delivery resulting from timber movement or goods that materially deviate from the description or specification applicable to them occurring within 3 months of delivery, you should notify us in writing, within 14 days of the defect becoming apparent, supplying full details of any defects or failure to conform or timber movement. We will then rectify or replace any defective goods or goods that materially deviate from the description or specification applicable to them, provided that we are being given reasonable access to the goods to inspect them and rectify any such defects.

We shall be under no liability whatsoever to any party for any indirect loss and/or expense (including loss of profit) suffered by the client arising out of a breach by us of this contract.

Glass:

• Standard double glaze units are guaranteed for 10 years by the manufacturer. This guarantee covers the replacement of the double-glazed unit only, NOT labour to fit, glazing materials or beads.
• Slim lite units are guaranteed for 2 years by the manufacturer. This guarantee covers the replacement of unit only, NOT labour to fit glazing materials or beads.

Joinery Work:

• For a “supply only” sale, the Customer is responsible for the accuracy of sizes requested. Any amendments to joinery items ordered due to inaccurate sizes will be charged for.
• Whilst every attempt is made to eliminate the expansion of external joinery items such as gates, doors and windows by allowing a certain amount of clearance, Keystone Cotswold Ltd is not liable for any expansion or swelling of these items.
• Unless otherwise stated, staining, spraying or painting of joinery items is not included in the estimated or quoted price.
• Timber is a natural product, therefore there is always colour differentials within the wood and whilst every effort is made to ensure the colour/grain matches with other timber, tolerances will have to be allowed for.

Ownership: Without prejudice and in spite of delivery having been made, property in the Goods shall not pass from the seller to the client until the client has paid the Price plus VAT in full: and no other sums whatever shall be due from the client to us.

Until property in the goods / works passes to the client, the client shall store / take care of any installed works / delivered goods (at no cost to the seller) in good condition and covered by a relevant insurance policy.

Until property in the goods / works passes from the seller to the client, any / all proceeds of sale or otherwise of the goods works shall be held in trust for the seller and shall not be mixed with other money or paid into any overdrawn bank account and shall be at all material times identified as the seller’s money.

Until such time as property in the goods passes from the seller to the client: the client shall upon request deliver up such of the goods / works as have not ceased to be in existence to us. If the client fails to do so, then we may enter upon any premises owned occupied or controlled by the client where the goods / works are situated and repossess them.

Force Majeure: neither party shall be liable for any default due to any act of God, war, strike, lockout, industrial action, fire, flood, drought, tempest or other event beyond the reasonable control of either party.

Law: This contract is subject to the law of England and Wales

• Guarantee: The Company guarantees that all external windows and doors supplied which conform with Secure by Design, will correspond to their specification and will be free from defects in materials or workmanship for a period of 10 years from the date of delivery. The Company’s obligation in the event of a breach of this guarantee is limited to the repair or replacement of any defective goods which shall be returned to the Company by the customer. This guarantee is subject to the following conditions:
• Claims must be notified in writing to the Company within seven days from the date of delivery or (where the defect is not apparent on reasonable inspection) as soon as practicable after discovery of the defect.
• The Company shall be under no liability in respect of any defect in the goods arising from any drawing, design or specification supplied by the customer.
• The Company shall be under no liability if the defect or failure, in the reasonable opinion of the Company, arises from willful damage or misuse, negligence by the customer or any third party, failure to follow the Company’s instructions, or alteration or repair of the goods without the Company’s prior approval.
• The Company shall be under no liability if the price for the goods has not been paid by the due date for payment.
• The above guarantee does not extend to parts, materials or equipment not manufactured by the Company, in respect of which the customer shall be entitled only to the benefit of any such guarantee as is given by the manufacturer to the Company.
• Except in the case of death or personal injury caused by the Company’s negligence, the Company shall not be liable for any consequential loss or damage (whether for loss of profit or otherwise) or other claims for consequential compensation.